Neuver Maritime quickly established a global structured training program

Newly established global company in need of fast and documentable training

Neuver Maritime is a global market leader in maritime maneuvering solutions, with particular expertise in the development and supply of steering gears and rudders for demanding operational conditions. With technology installed on over 14,000 vessels worldwide, the company builds on a proud Norwegian industrial heritage dating back to 1953. Its roots run through strong innovation environments such as Tenfjord, Frydenbø, Rolls-Royce and Kongsberg - and the legacy still characterizes the company's focus on quality, safety and reliability.

When Neuver was established as a separate, independent business, a clear need quickly emerged: structured, comprehensive and documentable training across employees, roles and global locations. For a fast-paced company, training isn't just about building skills - it's critical for safety, compliance and operational efficiency.
In order for employees to do their jobs safely and correctly, they need quick access to accurate and relevant information, presented in a way that works in a fast-paced environment.

XtraMile spoke to Stian Eik of Neuver, who has been instrumental in establishing the company's training structure.

Photo: Stian Eik. Neuver Maritime.

The challenge: A solution that is easy to use, easy to follow up and easy to document

Neuver needed more than a system for publishing courses. They needed a complete solution for onboarding, mandatory training and new internal requirements in an international organization with limited administrative resources.

The training had to be:

• easy for employees to complete

• easy tofollow up for managers

• clearly documentable when needed

In addition, Neuver had to have full traceability of who has completed which courses - both compulsory training courses and role-based requirements for employees working on shipyards and vessels.

The needs gathered particularly around:

• efficient and structured onboarding

• simple and scalable training globally

• clear overview and traceability

• simple documentation

• fast start-up, preferably supported by automated and AI-driven processes

Chose XtraMile as learning platform after thorough assessment

Before the decision was made, Neuver conducted a systematic assessment of several alternatives. A clear list of "need to have" and "nice to have" requirements formed the basis for the choice. As a global player, the solution not only had to meet current needs, but also scale with the business.

Among the criteria that weighed most heavily were language support, user-friendliness, data security, price and integration options. Language became a decisive factor early on, as parts of the training must be offered in the native language in some countries.

Stian also emphasizes the importance of choosing a Norwegian and European solution - not least with regard to GDPR.

"It's important for us to know who processes our data and where it's actually stored. It's about both compliance and risk mitigation, but also about control over sensitive information."


Effective training and documentation are critical to operations

For Neuver, training and documentation are closely linked to operations, security and regulatory compliance. Multiple courses are necessary for employees in operational roles to be able to do their job - and the business must be able to document the status quickly upon request.

Course certificates can be a prerequisite for doing your job

Some courses apply to all employees, such as codes of conduct, whistleblowing and export control. Others are specific to technicians and support staff working on shipyards and vessels.

"In order to be allowed to enter a shipyard or board a vessel, some courses are required by law. They simply cannot gain access without them. At the same time, it's important for us that our employees return home safely after a day at work."

Separate training for employees in the field
Requirements vary between different assignments and countries. That's why Neuver has established its own "Certified to Operate" course series for employees working in the field. This ensures proper training before departure and provides a better overview of role-based requirements.

Documented training is crucial in audits
Training documentation is an important part of audits and ISO certifications. The company must be able to show:

• what is mandatory
• who has completed the training
• degree of completion

Inadequate documentation can affect audit results, customer trust and - in the worst case - security.

Also important for policies and compliance

XtraMile is also used to make important policies easily accessible and to document that employees have read and completed them. This is particularly important in areas such as export control and ethical guidelines, where requirements are strict and documentation is crucial.

"It's about making the guidelines accessible - and at the same time ensuring documentation that they have actually been reviewed."

Several factors have enabled Neuver to succeed

For Neuver, value is not just about having a learning platform in place, but about the solution working well in practice. Several factors are highlighted as crucial to their success in a short space of time.

1. Automation reduces administration
   Automated mailings, data-driven follow-up and seamless processes make it easier to keep training going without unnecessary manual work. In a business with few HR resources and many employees across countries and functions, this is particularly valuable.
   
   
2. Easy access to documentation and status
   Neuver also emphasizes the value of having easy access to documentation and updated status of completed training. This facilitates reporting to management, the board and customers, and ensures that the necessary documentation can be retrieved quickly when needed.
   
   
3. Fast and good customer service
   Stian also highlights customer service and the ability to quickly pass on input as an important plus. "When new training courses are being built at a fast pace, it's very valuable to get quick assistance - and to experience that suggestions are actually followed up.

"I really enjoy working in a system that is so data-driven, with automatic mailings. In a hectic workday, that's gold."

"As soon as we got stuck, we got help on the day. All the input we have provided has been fixed and entered. That says a lot about the customer follow-up."

Results: high throughput and better overview

In a short space of time, Neuver has put in place structured and documentable training in a new global business. The result is a high completion rate on key courses, less manual follow-up work and a better overview of critical skills.

The results can be summarized as follows:

• structured training established in a short time

• High completion rate on key courses

• less administration and easier follow-up

• better overview and documentation of critical skills

About Neuver Maritime

Neuver Maritime is a market-leading provider of maritime maneuvering solutions, with particular expertise in the development and supply of steering gears and rudders for demanding operational conditions. With technology installed on more than 14,000 vessels globally, the company has a proven track record built on quality, safety and reliability.

The company is headquartered in Norway's maritime cluster and operates from Brattvåg, Ålesund and Hagavik, with employees in China, Singapore, South Korea, USA and Poland, as well as a global sales and service network. Through strategic presence and a growing network of service partners, Neuver Maritime serves customers worldwide.